Service Project Manager

Posted 2 months ago

Service Project manager



The Information Technology Project Manager is responsible for planning, managing, and delivering multiple projects under limited supervision.  The Information Technology Project Manager is a driving force in the continuous improvement of the Client’s technical and SaaS landscape.  The Information Technology Project Manager leads project activity from inception to completion, identifies and documents project requirements, supports clients on various information security initiatives, keeps all stakeholders apprised of project and budget status, and manages issues to resolution.  The Information Technology Project Manager is also responsible for assembling a project team, assigning individual responsibilities, identifying appropriate resource needs, and developing a schedule to ensure timely completion of the project.



  • Maintain relationships with Client business unit and IT stakeholders as well as vendors and development resources.
  • Build and develop relationships with internal and external stakeholders.
  • Provide a single point of contact during the project for all aspects of the initiative.
  • Communicate with stakeholders on project performance and escalate project issues both verbally and through written status reports.
  • Conduct and coordinate meetings and provide project updates to appropriate parties.
  • Meet regularly with the team to aid in identifying issues and strategies.
  • Responsible for coordination and collaboration of project events, meetings, and technical resources and must have experience with third party relationships.
  • Take proactive steps to protect Client from project issues and risks.
  • Proactively monitor and report on project budget, timelines and deliverables.
  • Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.
  • Provide project metrics to IT leadership for decision support.
  • Research, collect and evaluate project data necessary to meet project reporting and evaluation requirements.
  • Maintain awareness of emerging technologies and project management techniques.
  • Provide recommendations for improvement of project management processes currently in use.
  • Perform other duties as assigned.




Education and Experience

  • Certified Associate Project Manager (CAPM) or achieve certification within 2 years of hire; PMP certification ideally; Change Management experience, Prosci a plus
  • Managed or worked in the ServiceNow tool
  • Agile Project Management experience; Scrum Master a plus
  • Two or more years of experience as an IT Project Manager required.
  • Proficiency with MS Office and Internet Navigation required.
  • Demonstrated understanding of fiscal planning, business case development, contract management, and program application development methodologies required.
  • Excellent written and verbal communication skills required especially for technical materials.
  • Outstanding time management and organizational skills required.
  • Ability to work independently with limited supervision.
  • Previous experience with professional service automation (PSA) applications preferred.
  • Experience related to ITSM, involvement and experience in regular upgrade cycles of a SaaS platform, PPM ServiceNow experience
  • Knowledge of industry standards such as ITIL, PPM Service Now modules, and Rollout/Implementation or User Training/Support preferred.
  • ServiceNow Agile Development 2.0 module experience
  • Micro-Cert in ServiceNow Agile Development and Test Management
  • ServiceNow Certified System Administration (CSA)
  • Willing to take training:

Language Skills Optional

Add Language Skills Here: English proficiency

Reasoning Ability Optional

Critical thinking and problem solving is necessaryContacts / +91 9440909609

Job Features

Job Category

IT, Project Manager

Job Location

Remote work possible

Employment Type

Full-time, Contractor, Temporary

Working Hours

Strong candidate would be able to work US Hours MDT or EST, or Split hours US first four of MDT

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